General 1-year warranty on RockingRide® products.

VALIDITY

In accordance with the conditions stated here, we guarantee our customers that RockingRide-branded products will be free from manufacturing and material defects for a period of two years from the delivery date, if used properly and as intended.

SCOPE OF WARRANTY

The warranty covers all manufacturing defects and malfunctions that occur during normal use of the product, as per the user manual. The warranty includes the repair or replacement of damaged parts or the entire product if necessary.

WARRANTY CONDITIONS

The warranty is valid under the following conditions:

• The product must be purchased from an authorized retailer.
• The product must be used according to the user manual.
• The original receipt must be provided as proof of purchase to claim the warranty.

LIMITATIONS OF THE WARRANTY

The warranty does not cover:

• Damage caused by improper use, accidents, abuse, or unauthorized repairs.
• Normal wear and tear of parts such as wheels, fabric, and buckles.
• Damage resulting from failure to follow the product's instructions for use and maintenance.

WARRANTY CLAIM

To claim the warranty, follow these steps:

• Contact our customer service at info@rockingride.com.
• Provide the original receipt and a description of the defect or issue with the product.
• Customer service will provide further instructions on sending the product for repair or replacement

REPAIR OR REPLACEMENT PROCESS

Once we receive your product:

• Our technical team will inspect the product to determine the cause of the defect.
• If the defect is covered under warranty, we will repair or replace the product free of charge.
• If the defect is not covered under warranty, we will inform you of the repair options and costs.

WARRANTY DURATION

The warranty is valid from the date of purchase and lasts for one year. The warranty cannot be extended.

FINAL PROVISIONS

This warranty policy does not affect your statutory consumer rights. If you have any questions or need additional information, please contact our customer service team.